This Shipping & Delivery Policy applies to orders placed with Alvetta LLC ("Alvetta", "we", "us", or "our").
1. Shipping Destinations
Alvetta ships internationally to supported destinations. Available shipping methods, costs, and destination restrictions are communicated before an order is confirmed.
2. Processing and Delivery Times
Estimated production, processing, and delivery times are shown on the relevant product page, quotation, invoice, or order confirmation.
Unless we expressly agree otherwise in writing, all delivery dates are estimates. Delays may occur due to production, carrier operations, customs clearance, weather, or other circumstances outside our reasonable control.
3. Shipping Costs
Shipping charges are calculated based on factors such as destination, product size and weight, shipping method, and order value or composition.
The applicable shipping cost is communicated before payment.
4. Customs, Duties and Taxes
International shipments may be subject to customs duties, import VAT, taxes, brokerage fees, or other charges imposed by the destination country.
Unless the order confirmation expressly states otherwise, these charges are the customer's responsibility and are not included in the product or shipping price. Customers are responsible for ensuring that products may lawfully be imported into their destination country.
5. Delivery
Customers must provide a complete and accurate delivery address and contact information. If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping or handling charges may apply.
For consumer orders, responsibility for loss or damage generally passes when the goods are delivered to the customer or a person designated by them, subject to applicable law.
6. Damaged or Incorrect Deliveries
Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged or you receive an incorrect product, contact us within 5 days of delivery at support@alvetta.co, including your order number and photographs of the issue where possible.
The five-day notification period helps us investigate shipping damage and submit carrier claims promptly. It does not limit statutory rights that cannot legally be restricted.
Further information is available in our Returns, Refunds & Cancellations Policy.
7. Contact
For questions regarding shipping or delivery, contact:
Alvetta LLC
2810 N Church St #355299
Wilmington, Delaware 19802
United States
Email: support@alvetta.co
Website: https://www.alvetta.co/