Alvetta LLC ("Alvetta", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://www.alvetta.co/, contact us, request information or a quotation, place an order, make a payment, subscribe to communications, or otherwise interact directly with Alvetta LLC.
1. Who We Are
The organization responsible for the personal information described in this Privacy Policy is:
Alvetta LLC
2810 N Church St #355299
Wilmington, Delaware 19802
United States
Website: https://www.alvetta.co/
Privacy inquiries: support@alvetta.co
Where applicable under data-protection law, Alvetta LLC acts as the data controller responsible for determining how and why your personal information is processed.
2. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
We may collect information you provide directly to us, including your name, email address, telephone number, billing and shipping addresses, company name and business information, order, quotation, and invoice information, product preferences or specifications, information included in communications, marketing preferences, and other information you voluntarily provide.
Order and Transaction Information
When you make or request a purchase, we may process information about the transaction, including products or services purchased, order value, transaction currency, payment status, billing and delivery information, refunds or cancellations, and transaction identifiers supplied by payment providers.
Payment-Card Information
Card payments are processed through third-party payment service providers. When you pay by card, card information is entered into a secure payment environment operated by or connected to the relevant payment processor.
Alvetta does not intentionally store full payment-card numbers or card security codes on its own systems. Payment providers may process payment information under their own privacy notices and applicable payment-industry security standards.
Do not send complete payment-card details or card security codes to Alvetta by ordinary email.
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect technical information, including your IP address, browser type and version, device type, operating system, approximate geographic location derived from IP address, pages viewed, referring website, visit date and time, and information about how you interact with the website.
This information may be collected through cookies, server logs, analytics technologies, and similar tools.
3. How We Use Personal Information
We may use personal information to operate and maintain our website; respond to inquiries; prepare quotations; process and manage orders, payments, refunds, shipping, and delivery; communicate about transactions; prevent fraud; provide customer support; send marketing communications where permitted; improve our website, products, services, and customer experience; maintain security; establish, exercise, or defend legal claims; comply with legal obligations; and enforce our Terms & Conditions and other agreements.
We will not use personal information for materially different purposes without appropriate notice where required by law.
4. Legal Bases for Processing
Where the GDPR, UK GDPR, or similar legislation applies, we process personal information under one or more of these legal bases:
- Performance of a contract: to prepare or respond to an order or quotation, process a purchase and payment, deliver products, or provide customer support.
- Legitimate interests: to operate and improve our business, respond to inquiries, prevent fraud, secure our systems, manage relationships, and protect legal rights. We consider the impact on privacy before relying on legitimate interests.
- Consent: where required for marketing communications or non-essential cookies and tracking technologies. You may withdraw consent at any time.
- Legal obligations: to comply with applicable laws, regulations, court orders, tax and accounting requirements, or lawful government requests.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to enable essential website functionality, remember preferences, maintain website security, understand website usage, measure performance, and improve our services.
Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, may require consent depending on your location. You can manage cookies through browser settings and, where available, our cookie or consent-management controls. Disabling certain cookies may affect website functionality.
6. Marketing Communications
Where permitted by law, we may send information about Alvetta products, services, or developments. Where consent is required, we will send marketing communications only after you provide consent.
You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting support@alvetta.co. Transactional communications about an existing order, payment, delivery, or customer-service request are not marketing communications and may continue where necessary.
7. How We Share Personal Information
We may share personal information with organizations that assist us in operating our business, including:
- payment processors, banks, fraud-prevention providers, and financial institutions involved in processing payments or refunds;
- carriers, freight forwarders, warehouses, customs brokers, and delivery partners where necessary to fulfil an order;
- hosting, website-infrastructure, communications, analytics, cloud-service, and other technology providers;
- professional advisers, including lawyers, accountants, auditors, insurers, and consultants;
- courts, regulators, law-enforcement authorities, tax authorities, and other government bodies where required or permitted by law; and
- parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to appropriate confidentiality and legal protections.
Service providers receiving personal information from us are expected to process it only for appropriate purposes and apply suitable security protections.
8. International Transfers
Alvetta LLC is based in the United States and conducts business internationally. Personal information may therefore be processed or stored in countries other than the country in which you live.
Where applicable law requires safeguards for an international transfer of personal information, we take appropriate measures designed to protect it. For transfers subject to European or UK data-protection law, these measures may include European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum, or another legally permitted transfer mechanism.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. This may include time needed to fulfil orders, maintain business and transaction records, provide customer support, comply with tax, accounting, and regulatory requirements, resolve disputes, prevent fraud, and establish or defend legal claims.
Retention periods differ depending on the type of information, the nature of our relationship with you, and applicable legal requirements. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
10. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, unauthorized disclosure, and destruction.
These measures may include access controls, encryption, secure communications, authentication procedures, and service-provider controls. No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on where you live, you may have rights to request access to personal information, correction of inaccurate information, deletion of personal information, objection to certain processing, restriction of processing, a portable copy of certain information, withdrawal of consent, opt-out of certain marketing communications, or a complaint to an applicable data-protection authority.
To exercise a privacy right, contact support@alvetta.co. We may need to verify your identity before processing a request.
12. EEA, UK and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data-protection law may provide additional rights. You may have the right to complain to the data-protection authority in the country where you live or work if you believe your personal information has been processed unlawfully.
Nothing in this Privacy Policy limits rights provided by applicable data-protection law.
13. United States Privacy Rights
Residents of certain United States states may have additional privacy rights under applicable state law. Depending on the law that applies, these may include rights to know what personal information is collected, access personal information, correct inaccurate information, delete certain information, obtain a portable copy of information, or opt out of certain uses or disclosures.
Alvetta does not sell or rent personal information for monetary consideration. If applicable law characterizes certain advertising or analytics disclosures as a sale, sharing, or use for targeted advertising, we will provide any opt-out rights required by law.
We will not unlawfully discriminate against you for exercising a privacy right.
14. Third-Party Websites
Our website may contain links to websites operated by business partners, social-media platforms, or other third parties. A third-party website may collect and process information under its own privacy policy. We encourage you to review the privacy policy of every website you visit.
15. Children's Privacy
Our website and products are not directed to children under 16. We do not knowingly collect personal information directly from children under 16 without appropriate authorization.
If you believe a child has provided personal information to us inappropriately, contact support@alvetta.co.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, data-processing practices, or applicable law. The most recent version will be published on this page with an updated revision date. Where required by law, we will provide additional notice of material changes.
17. Contact Us
For questions about this Privacy Policy, our handling of personal information, or a privacy-rights request, contact:
Alvetta LLC
2810 N Church St #355299
Wilmington, Delaware 19802
United States
Email: support@alvetta.co
Website: https://www.alvetta.co/