This Returns, Refunds & Cancellations Policy applies to products purchased directly from Alvetta LLC ("Alvetta", "we", "us", or "our"), including purchases made through Alvetta-operated websites, quotations, invoices, or approved payment requests.
This Policy forms part of our Terms & Conditions. Nothing in this Policy limits mandatory consumer rights that apply under the law of your country or jurisdiction.
1. Standard Returns
We accept returns of eligible inventory items within 30 days of delivery.
To qualify for a change-of-mind return:
- the return must be requested within 30 days of delivery;
- the product must be unused;
- the product must be in its original condition and packaging;
- the product must not have been altered, modified, damaged, or used after delivery; and
- you must contact us before returning the product so that we can approve the return and provide instructions.
Products returned without prior authorization may not be accepted. The 30-day period begins on the date the order is delivered to you or a person designated by you.
2. Custom and Bespoke Products
Products made specifically to a customer's specifications are not eligible for change-of-mind returns or cancellations once production has begun, to the extent permitted by applicable law.
This may include products with custom dimensions, materials, finishes, upholstery, personalized details, or other specifications produced specifically for the customer.
Custom and bespoke products remain covered where they are defective, damaged in transit, incorrectly supplied, or do not conform to the agreed specification. Mandatory statutory cancellation or withdrawal rights continue wherever they cannot lawfully be excluded.
3. Damaged, Defective or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, has a manufacturing defect, is materially different from the product ordered, or has been supplied incorrectly, notify us within 5 days of receiving the order at support@alvetta.co.
Please include your name, order or invoice number, a description of the problem, and clear photographs or videos where reasonably possible. The five-day notification period helps us investigate shipping damage and submit carrier claims promptly. It does not limit statutory rights that cannot legally be restricted.
Depending on the circumstances, we may offer repair, replacement, replacement parts, exchange, or refund. The appropriate remedy depends on the nature of the issue and applicable law.
4. Return Conditions
For a standard change-of-mind return, products must be unused, in their original condition, and returned in their original packaging. Customers must take reasonable care of products while they are in their possession.
To the extent permitted by law, we may refuse or reduce a refund where an item has been used, damaged, altered, or returned in a condition materially different from the condition in which it was delivered. These restrictions do not apply where an item is defective, damaged, or incorrectly supplied.
5. Requesting a Return
Before sending an item back, contact support@alvetta.co with your order or invoice number and the reason for the return.
Once approved, we will provide return instructions, the applicable return address, any required authorization information, and details of return-shipping arrangements. Do not send products to Alvetta's registered business address unless we specifically instruct you to do so.
6. Return Shipping Costs
Return-shipping arrangements depend on where the product was delivered and where the return is sent from.
Returns Within the Same Zone
Where a return is made within the same geographic zone as the original delivery, Alvetta will cover the approved return-shipping cost. For example, an order delivered and returned within the European Union, or an order delivered and returned within the United States, is a same-zone return.
Where Alvetta is responsible for the return-shipping cost, the return must normally be arranged using the carrier or shipping method authorized by us.
Cross-Zone Returns
Where an order is returned from a different geographic zone than the one to which it was originally delivered, the customer is responsible for the return-shipping cost unless we expressly agree otherwise. Contact us before arranging a cross-zone shipment.
7. Original Shipping Charges
For approved change-of-mind returns, original shipping or delivery charges are generally non-refundable, except where applicable law requires otherwise.
Where an order is returned because the product was damaged, defective, incorrectly supplied, or materially different from what was ordered, original shipping charges associated with the affected product are also refunded where a refund is the agreed remedy.
8. Refunds
Once a returned item has been received and inspected, we will notify you of the outcome. Approved refunds are processed within 14 days.
Where possible, refunds are issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to make funds available after we process the refund.
Unless otherwise required by law, we are not responsible for currency-conversion differences, exchange-rate fluctuations, or charges imposed independently by your bank or payment provider.
9. Exchanges and Replacements
Where appropriate, we may offer an exchange or replacement instead of a refund. For damaged, defective, or incorrectly supplied products, we may first determine whether the issue can reasonably be resolved through replacement parts, repair, replacement of the affected item, or another appropriate remedy.
Any remedy is provided in accordance with applicable consumer law.
10. Order Cancellations
If you wish to cancel an order, contact support@alvetta.co as soon as possible.
Orders for inventory items may generally be cancelled before dispatch. If an inventory order has already been dispatched, it is normally handled as a return under this Policy.
Custom or bespoke orders may not be cancelled once production has begun, except where applicable law provides otherwise or Alvetta expressly agrees to the cancellation. If production has not begun, contact us promptly and we will confirm whether cancellation remains possible.
11. Refused or Undeliverable Shipments
If a shipment is refused, cannot be delivered because of incorrect information supplied by the customer, or is returned because the customer failed to arrange delivery, additional shipping or handling costs may be deducted from any refund to the extent permitted by law.
This does not apply where delivery failed because of an error by Alvetta or its service providers.
12. Customs Duties and Import Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or similar government charges.
Unless applicable law requires otherwise, Alvetta cannot guarantee the refund of duties, taxes, or fees paid directly by the customer to customs authorities, carriers, brokers, or other third parties. Where a product is defective, damaged, or incorrectly supplied, we will reasonably assist with documentation needed to seek reimbursement of applicable import charges where possible.
13. Mandatory Consumer Rights
This Policy provides return rights in addition to any rights customers may have under applicable law. Nothing in this Policy excludes, limits, or replaces rights that cannot legally be waived.
14. Contact
For returns, refunds, cancellations, damaged products, or questions about this Policy, contact:
Alvetta LLC
2810 N Church St #355299
Wilmington, Delaware 19802
United States
Email: support@alvetta.co
Website: https://www.alvetta.co/